Login     Sign up
Made an order today and...
Anthony D. (@izapthings)
Join date: Sep 6th 2023
Community posts: 4
View Profile
Send Message

All items in the cart were charged twice as if 2 of each item was added to the cart.
Also each item was charged a shipping charge separately.

I am starting this post to get an information flow started.

14 months ago
[LE] Alex (@admin)
Join date: Aug 7th 2023
Community posts: 821
View Profile
Send Message

Hey Anthony I have all your orders up now. I'm going to start by cancelling the duplicate orders and processing refunds for them. Once that's taken care of we can move ahead with taking a look at the shipping situation. Let me know if that sounds alright?

14 months ago
Anthony D. (@izapthings)
Join date: Sep 6th 2023
Community posts: 4
View Profile
Send Message

That sounds good. Thank you.

14 months ago
[LE] Alex (@admin)
Join date: Aug 7th 2023
Community posts: 821
View Profile
Send Message

Of course. Appreciate your patience as things are still being tested. Don't worry. We'll do whatever we have to do to get things rectified, should be pretty simple. Allow me a few to handle that and I'll get back to you here once I'm on the other side of it.

14 months ago
[LE] Alex (@admin)
Join date: Aug 7th 2023
Community posts: 821
View Profile
Send Message

@izapthings Hey Anthony,
So we're working on this issue and digging a little deeper we went into our Stripe transaction history and can confirm your card was only charged once for your order for a grand total of $213.27. We will continue to monitor the Stripe status of your order for changes. If you notice for some reason you ARE actually charged twice and we miss it please let us know. As for the duplicate orders on the site, we've cancelled the later duplicates and informed the seller.

From here we are working with the seller directly to get you a final shipping price, once we land on a number we will be able to issue you a refund for the difference. Confirm if this sounds like a solution that works for you.

Here is the log from Stripe to confirm: https://imgur.com/a/LG4E4NN

14 months ago
Anthony D. (@izapthings)
Join date: Sep 6th 2023
Community posts: 4
View Profile
Send Message

I will keep an eye out on my card account to make sure everything went smooth.
Thank you for your help.

14 months ago